1. O&M Objectives and Principles Objectives
To ensure the stable operation of hardware and software systems, improve production efficiency, and reduce O&M costs.
Principles: Prevention is the main focus, rapid response, and continuous optimization.
2、O&M Content and Processes
Regularly inspect the system, including checks on hardware equipment, network connections, and databases.
If any abnormalities are detected, promptly troubleshoot to ensure the system operates normally.
Regularly back up key data in the software system and establish a comprehensive backup strategy.
In the event of system failure or data loss, data can be quickly restored to minimize downtime and data loss risks.
Strengthen the security management of hardware and software systems, including user permission management, access control, and data encryption measures.
Regularly perform security vulnerability scanning and repairs on the system to enhance its resistance to attacks.
Monitor and optimize the performance of the software system, including response time, processing capacity, and data storage.
Improve the system's stability and efficiency by properly adjusting system configurations and parameters, ensuring the smooth progress of production.
3. O&M Team and Collaboration Establish a professional O&M team capable of maintaining, optimizing, and troubleshooting hardware and software systems. Strengthen communication and collaboration with other departments to ensure seamless integration and data sharing between hardware and software systems and other systems.
4. O&M Tools and Platforms Use professional O&M tools for system monitoring, troubleshooting, and performance optimization. Construct a unified O&M platform to achieve centralized management and automated operations of O&M work.
5. O&M Evaluation and Improvement Regularly evaluate the O&M work of hardware and software, analyze O&M effectiveness and issues, and propose improvement measures. Continuously pay attention to the development trends of hardware and software technologies, and update O&M plans in a timely manner to adapt to the constantly changing production and management needs of the enterprise.
Communicate and resolve issues with end users
System daily monitoring and system daily maintenance
Dealing with error correction issues faced by key users
System troubleshooting and problem handling
System performance analysis and service level reporting
Apply changes and optimizations
System changes and maintenance
Application and system training
New business needs
Develop new needs
New system requirements
